Business scenario: defining an event rule to process alerts related to IDocs

You connected your Internet sales application to your SAP Customer Relationship Management (CRM) system, which receives the orders as incoming IDocs. You want to import the orders into the CRM system when their number exceeds a specified threshold, therefore you configured your SAP CCMS monitoring architecture to generate an alert when the number of incoming IDocs exceeds a certain value. To automatically start a task that imports the orders:

1. In your SAP CCMS monitoring architecture, identify the element related to the alert that you configured for the incoming order IDocs.
2. In HCL Workload Automation, define an event rule, to be active during the timeframe when inbound order traffic is heavy, which monitors the element identified in step 1. As soon as an alert is generated for the element, a CCMS event is sent to HCL Workload Automation.
3. In HCL Workload Automation, define a job to be submitted when the CCMS event is received, to run an SAP job that runs an import ABAP report for the order IDocs.