HCL Workload Automation, Version 9.4

Business scenario

You connected your Internet sales application to your SAP Customer Relationship Management (CRM) system, which receives the orders as incoming IDocs. The orders are classified as emergency and ordinary, and therefore have different IDoc message types. You want the emergency orders to be imported into the CRM system directly, and the ordinary orders to be processed in batch mode. To do this, in HCL Workload Automation, you define an event rule that monitors the IDoc message types corresponding to emergency orders and sends an event to HCL Workload Automation. In HCL Workload Automation, you define a job to be released when this type of event is received and is linked to an SAP job that runs an import ABAP report for these specific types of IDocs.

Figure 1. Managing high priority IDocs overview
The figure shows order IDocs sent to the CRM system and monitored by HCL Workload Automation, which triggers an immediate import program when high priority orders are detected.