HCL Workload Automation, Version 9.4

Role of the operations manager

About this task

The reporting, planning, and control functions can help the operations manager do the following:
  • Improve the efficiency of the operation
  • Improve control of service levels and quality
  • Set service level agreements for user applications and for services provided
  • Improve relationships with user departments
  • Increase the return on your IT investment
  • Develop staff potential.