HCL Workload Automation, Version 9.4

Business scenario

A Business scenario showing how to take advantage of the Self-Service Catalog to meet your requirements.

The scenario

A large company working in the stock exchange sector plans to use Self-Service Catalog to provide its employees with an easy-to-use application to run routine tasks from their mobile devices, regardless of their location.

From the Dynamic Workload Console, the administrator defines some jobs and job streams to perform operations on the stock exchange market; he defines some job streams to run on distributed engines, and other job streams to run in a z/OS environment. The administrator associates the company employees who are going to use the service to different Dashboard Application Services Hub roles, corresponding to the job streams they will run.

From the Self-Service Catalog application, the administrator associates HCL Workload Automation job streams to services and creates catalogs that contain similar services.

Now, all the employees can easily use their mobile devices to perform routine operations by submitting service requests to HCL Workload Automation , even without knowing anything about engines, jobs, or job streams.

To perform operations in the stock market, the stock exchange dealers open the catalog of available services on their mobile devices and browse to the Stock Exchange catalog. The Stock Exchange catalog contains a list of operations that they can perform. For example, if a stock dealer wants to sell all the shares that have risen by more than 1.5% in the last week, he simply starts the "Sell_rising_shares" service.

Employees can see only those services for which they are authorized, based on their Dashboard Application Services Hub role.

After some time, the stock exchange company has grown and is now planning to hire new financial operators, thus increasing the number of its employees. Therefore the company management must understand whether current infrastructure can support the increased workload. To find out the exact amount of workload processed by the operators through the Self-Service Catalog application, the administrator checks the Self-Service Catalog Request History to collect all the required reporting information regarding the service requests submitted by all the operators and the relevant details.

Moreover, the administrator suggests that performance can be highly improved by migrating the Dynamic Workload Console accessed by the Self-Service Catalog to High Availability Configuration, so as to have multiple console instances working at the same time without reducing performance.

For more information about this configuration, see Configuring High Availability for Dynamic Workload Console.