HCL Workload Automation, Version 9.4

Viewing the Request History

Searching for past service requests and viewing their details.

Before you begin

To access the history of submitted service requests, you must launch the Self-Service Catalog using a web browser:
Required role
TWSWEBUIAdministrator, TWSWEBUIBusinessDeveloper
Role required
TWSWEBUIAdministrator, TWSWEBUIAnalyst.

About this task

Use the request history to view the service requests that have been submitted and their details, regardless of their outcome. This can be useful, for example, for troubleshooting or reporting reasons. Unless you have administrator rights, you can only view the requests you submitted. Administrators can view the history of all service requests. To view the request history, perform the following steps:


  1. Tap the Self-Service Catalog section Self-Service Catalog section to launch the application.
  2. Tap History to open the request search page.
  3. Optionally, specify additional filter parameters to fine tune your search. All fields are optional. If you have administrator rights, you can filter by any or all of the following values, otherwise, you can filter by all except for user and user roles:
    Search history page
    To start filtering, enter a string in a field or tap it to display the list of possible values, where available. For example, by tapping User Roles, you display the page listing all the available roles (multiple selection is allowed). Swipe the page if you want to clear it removing the entered values. To clear any existing filter settings, tap Clear.
  4. Tap Search to start the search. The Search Result page displays the list of all the service requests satisfying your search filtering criteria.
  5. Optionally, tap Graph to display a pie chart view of the search results, such as:
    graph view
  6. For more information about the details of a specific service request, tap one of the results. Priority and date information is displayed by default. Optionally, slide the Show hide button switch to display further details, such as the engine, job stream, and scheduling ID associated to the service.