Packaging log files for support
If a problem occurs with an installation that you cannot resolve, the product support team might ask you to send them all of the installation log files.
For more information about log files, see Installation log files.
Note: Do not remove, add, or modify files in the
<tempDir>/TWA/tws<version_number>
directory because this might cause an installation to fail, or prevent the recovery of a failed
installation.