HCL Workload Automation, Version 9.4

Using the symptom catalog

About this task

If you have installed a symptom catalog (see Installing the HCL Workload Automation symptom catalog) take the following steps to see the message help for one or more messages.
  1. Select the log message which you require to analyze.
  2. Right-click the log message and select Analyze to analyze just the selected message or Analyze All to analyze all messages in the log file page.
  3. The message or messages you have chosen to analyze are listed in the Symptom Analysis Results View.
  4. Click a message in this view.
  5. Click the Properties tab.
  6. Under Other symptom properties, click the message number in the field Description.
  7. If the message is present in the symptom catalog, the message number will be highlighted in the TWSSymtomDB.symptom Symptom Definitions view.
  8. Expand the selection to show the Rule and Effect entries.
  9. Click Effect. In the same panel, under Symptom effect details, then Identification properties, then Description, is displayed the message help.
  10. Click the associated ellipsis button ellipsis button icon to view a panel showing the Explanation, System Action and Operator Response of the message.