SmartCloud Control Desk

Open Ticket

Open Ticket

A ticket is opened to the specified uri with the desired title.

Property name Description Type Required Length Default value
min max
Title The summary of the ticket to be opened. string   1      
Priority The priority of the ticket to be opened. string
1
2
3
4
5
  1     3  
Description The description for the ticket. string   1      
SCCDUrl The SmartCloud Control Desk Uri to be used. string   1      
SCCDUser The SmartCloud Control Desk user, specified in the format user or workstation#user. string   1      
SCCDPassword The SmartCloud Control Desk user password to be used. If specified, the value in SCCDUser is considered as an ordinary user name, not a TWS resource. string   1      
Affected Person The person who is affected by the ticket. This value is case sensitive. string   1      
CI Number The configuration item number associated with the ticket. This value is case sensitive. string   1