HCL Workload Automation, Version 9.4

Centralized agent update does not complete and no operator message is displayed

You are centrally updating dynamic agents and fault-tolerant agents from Dynamic Workload Console. An agent is in running status in the Dynamic Workload Console, but the update process does not complete and no operator message is displayed.

Cause and solution

The agent has been stopped but the Dynamic Workload Console has not been refreshed yet and reports an incorrect agent status. When the update agent action is selected on this agent, the process cannot start and no operator message is displayed.

To solve this problem, you have to check the agent status locally and restart the agent instance if needed. Then, you have to re-issue the update agent command.